FAQ’s for Merchant Website

How can I pay through JazzCash?

Using JazzCash, you can pay through below 3 options;

  1. Mobile Account
  2. Voucher Payment
  3. Credit / Debit card

Is there any fees to use the JazzCash Online Payment Gateway?

There is no fees for you to use the JazzCash Online Payment Gateway

How can I pay through Voucher?

  • Customer selects Voucher Payment  option
  • Customer will enter his/her mobile number
  • Customer will receive a system generated unique voucher number (12 digit) on his/her mobile number along with the expiry date.

Where can I pay the vouchers generated through the JazzCash Online Payment Gateway?

You can pay the vouchers at any of the 60,000 JazzCash Agents, franchises, business centers or Mobilink Microfinance across Pakistan.

What amount should I pay to the retailer at the time of voucher payment?

You will only pay the amount equivalent to the goods purchased. No extra amount to be paid to the retailer for using JazzCash services.

How will I know that my voucher payment has been made?

You will receive a confirmation message that your payment has been made against your order.

How can I pay through Mobile Account?

Flow of transaction for Mobile Account customers

This transaction is broadly categorized for two types of customers i.e. registered customers and un-registered customers

Flow for Registered Customer:

  • Customer is registered at Customer portal and he or she performs any transaction
  • Customer selects mobile Account option among the multiple available options.
  • Once Mobile Account option is selected customer will select the already linked Mobile Account number or can choose to provide alternative Mobile Account number.
  • Customer will receive MPIN request on his/her mobile
  • Customer will enter MPIN
  • Customer will receive confirmation sms on his/her mobile number

Flow for Un-Registered Customers:

  • Customer is not registered at Payment Gateway, he or she performs any transaction
  • Customer selects Mobile Account option
  • Enter his Mobile Account number
  • Customer will receive MPIN request on his/her mobile
  • Customer will enter MPIN
  • Customer will receive confirmation sms on his/her mobile number

How do I register for JazzCash Mobile Account?

JazzCash Mobile Account can be registered only on a Mobilink number by visiting any Mobilink Microfinance Bank Branch, Mobilink Franchise or Business Center and JazzCash Agents spread across Pakistan. In addition, biometric verified Mobilink customers can self-register their Mobile Accounts simply by dialing *786#. Premium Regular Mobile Accounts can be registered from Mobilink Microfinance Bank Branch, Mobilink Franchise or Business Center whereas Premium Silver, Gold and Platinum Mobile Accounts can only be registered from Mobilink Microfinance Bank Branch.

How can I deposit funds in my Mobile Account?

Once your Mobile Account registration is complete, you can deposit money free of cost from any JazzCash Agent. To locate your nearest JazzCash Agent, please write ‘M’ in an SMS and send it to 2179 (free). In addition, if you already have a Bank account, you can transfer money instantly from your Bank Account by using funds transfer facility through Online Banking or ATM. All you need to do is select ‘Mobilink Microfinance Bank’ as the receiver Bank and use your Mobile number as the account number. Whether you deposit from a JazzCash Agent or through Bank, funds will be credited to your account instantly and you will receive a confirmation SMS from 8558.

I have not received the MPIN request on my Mobile?

MPIN popup will appear only if your mobile is unlocked. Please check again after unlocking your mobile or if the problem persists please dial 4444 for assistance.

How can I pay through credit / debit card?

Flow of transaction for Credit/Debit card customers

This transaction is broadly categorized for two types of customers i.e. registered customers and un-registered customers

Flow for Registered Customer:

  • Customer is registered at Customer portal and he or she performs any transaction
  • Customer selects Credit/Debit card option
  • Once Credit/Debit card option is selected customer will select the already linked Credit/Debit card number or can choose to provide alternative Credit/Debit card details
  • Transaction will be processed and customer will be notified on his/her mobile number with the confirmation.

Flow for Un-Registered Customers:

  • Customer is not registered at Payment Gateway, he or she performs any transaction
  • Customer selects Credit/Debit card option
  • Once Credit/Debit card option is selected customer will enter Credit/Debit card details
  • Transaction will be processed and customer will be notified on his/her mobile number with the confirmation.

What information will I have to share to make payment through debit / credit card?

You will have to enter the expiry date and the last three digits written at the back of the card.

Can I pay through my Amex, JCB or Diners card?

You can only pay through VISA, MasterCard debit or credit cards enabled for e-commerce transactions.

How should I register on the JazzCash Payments Gateway?

Please visit www.payments.jazzcash.com.pk and fill out a registration form.

In case of any payment related query where should I register my complaint?

You can dial 4444 from you Jazz number for payment related queries.

How can I get my credit / debit card activated for online purchase?

You will have to call your respective bank for activation of your credit/debit card.

My payment is declined while paying through Credit or debit card?

Please contact your issuing bank for further details.

Do I receive any notification for my payment confirmation?

You will receive a confirmation sms on your mobile regardless of any payment method.